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We offer a hassle-free return policy. If there’s an issue with your order (wrong item, defect, etc.), contact us within 7 days of receiving it and we’ll sort out a replacement or refund.
Once your order is shipped, you’ll receive a tracking number via email/WhatsApp so you can follow your parcel until it arrives.
We accept online banking, credit/debit cards, and e-wallets through our secure checkout.
Yes, we ship to all states across Malaysia via trusted courier partners.
You can reach us via WhatsApp or DM us on Instagram @goatex.my — we usually respond within 24 hours.
Yes, our caps follow standard sizing. Check our size guide on each product page if you’re unsure before ordering.
If your order hasn’t been processed for shipping yet, contact us as soon as possible and we’ll try to accommodate changes or cancellation.
Yes — every GOATEX cap is designed and hand-sewn in-house at our workshop in Ketereh, Kelantan. Nothing is mass-produced.
Spot clean with a damp cloth. Avoid machine washing or soaking to keep the shape and stitching intact.
Yes, you can order directly through our website and we’ll ship it straight to you.
Yes, follow us on Instagram @goatex.my for restocks, new drops, and promotions.Some designs are limited runs. Follow our Instagram for restock announcements.
Some designs are limited runs. Follow our Instagram for restock announcements.
If your order hasn’t shipped yet, message us right away via WhatsApp or Instagram and we’ll update it for you.