Privacy Policy

Who we are

Our website address is: https://goatex.my. GOATEX is operated by SB Trade Industries, based in Ketereh, Kelantan, Malaysia.

What personal data we collect and why

Orders

When you place an order, we collect information such as your name, shipping address, email address, phone number, and payment details to process and deliver your order. We also keep order history for customer service and record-keeping purposes.

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.

Media

If you upload images to the website (e.g. reviews), please avoid uploading images with embedded location data (EXIF GPS) included, as other visitors may be able to extract this data.

Cookies

Our website uses cookies to keep track of items in your shopping cart while you browse, remember your login details if you have an account, and understand how visitors use our site. If you leave a comment, you may opt in to saving your name, email, and website in cookies for your convenience on future visits — these last for one year.

Payment

Payments made on our website are processed securely through our payment gateway provider. We do not store your full credit/debit card details on our servers.

Who we share your data with

We share order information (name, address, phone number) with our courier/shipping partners to deliver your order. If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

We retain order information for as long as needed for accounting, warranty, and legal purposes. If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize follow-up comments automatically.

What rights you have over your data

If you have an account on this site, or have placed an order or left a comment, you can request an exported file of the personal data we hold about you. You can also request that we erase personal data we hold about you, except where we are required to keep it for legal, tax, or accounting purposes.

How to contact us

If you have questions about this privacy policy or your data, contact us via email at ikhwan.w@goatex.my.